All orders will be shipped via United States Post Office.
Domestic Options : First Class Package, Priority Mail
International : First Class International, Priority International
Cannagar Tools are made in two production facilities.
The Home Office (Cascadia 3D) in Washington State, and our production partner in Georgia. Only the Home Office stocks and ships accessory items such as Silicone Mats, Cigar Cutters, Skewers, Rods, Rolling Platforms, etc.
When you place an order for Pro Series tools, that order enters a production queue and will be made at the Home facility, or in Georgia.
If an order is produced at the Home Office in Washington, all items in that order will ship in the same box (depending on order size).
If the order is made by our production partner in Georgia, any accessories in that order will ship separately (From Washington).
LOST or STOLEN packages
If your package was LOST in the mail (which means the tracking data shows that the package was never delivered, and therefore probably lost), Cannagar Tools policy is to re-process and re-ship your order. For larger orders, this will not be instant re-shipment because many items are Made to Order, and approximate shipping timeframe will be the same as the original order.
If you suspect that your package was STOLEN from your porch after delivery, Cannagar Tools policy is to re-process and re-ship your order ONCE. This is a one-time replacement. If you live in an area where your packages are repeatedly stolen, it is recommended to use the “Hold for Pickup” option when selecting your shipping during checkout. Only one order that is stolen will be replaced. This means that if you have a package stolen and Cannagar Tools replaces it, and then a future order is stolen, that order will not be replaced.
All shipping labels are generated online based on the info provided by the customer during checkout and will ship to the exact address as you have entered it. Please ensure that you have provided the correct address. Deliveries made to the incorrect address due to customer error can not be replaced or refunded.
Deliveries made to the wrong address which prove to be the fault of the Post Office, Cannagar Tools will re-process and re-ship.